Terms of Engagement

1. Definitions

"Client": Any individual or entity that engages Remoteli to provide Talent under a Subscription.

"Talent": Any professional introduced, proposed or provided to a Client by Remoteli. Talent are engaged by Remoteli as contractors.

"User": Any person accessing or using the Platform, including Clients, Talent, and Visitors.

"Subscription": A monthly rolling paid agreement between a Client and Remoteli for the provision of dedicated, full-time Talent.

"Engagement": Any working relationship between a Client and Talent arising from Remoteli's services, including a Subscription.

"Service Fee": The fee for Remoteli's services, included in the Subscription fee.

"Deliverables": Any content, work, or result provided by Talent to Clients.

"Circumvention": Any attempt to engage or transact with Talent outside Remoteli to avoid paying Remoteli's fees or bypass these Terms.

"Third-Party Services": External tools, websites, payment processors, or APIs integrated with the Platform.

2. Eligibility & Verification

2.1 You must be at least 18 years old to engage Remoteli's services. You represent that all information you provide to Remoteli is accurate and truthful.

2.2 We may request additional identity verification at any time, especially for compliance with anti-money laundering (AML), Know Your Customer (KYC), or sanctions screening obligations.

2.3 Remoteli reserves the right to refuse, suspend or terminate the provision of its services where false information is provided, these Terms are violated, or fraudulent activity occurs.

3. Platform Use & Access

3.1 Remoteli grants Users a limited, revocable license to access and use the Platform in accordance with these Terms.

3.2 You may not use the Platform for any purpose that is unlawful or prohibited by these Terms.

3.3 Users may not engage in scraping, data harvesting, or automated access to the Platform.

3.4 We may modify, suspend, or discontinue any aspect of the Platform at any time, with or without notice.

3.5 We do not guarantee that the Platform will be free from defects, secure, or continuously available.

3.6 Users are responsible for ensuring that use of the Platform complies with all applicable laws and regulations in their jurisdiction.

4. Subscriptions & Hiring

4.1 A Subscription provides dedicated, full-time Talent, described as 180 working hours per month. The standard working pattern is 8 hours per day, 5 days per week, during the working hours agreed at the point of order. The availability of Talent is subject to this standard working pattern, annual leave, public holidays and approved absence.

4.2 Clients are responsible for providing sufficient tasks and oversight to ensure that hours are utilised. Unused hours do not roll over.

4.3 The Subscription commences on the agreed onboarding date, following successful payment, and renews automatically each month unless cancelled in accordance with Clause 7.

4.4 Clients may request a change in assigned Talent. Remoteli will select a suitable replacement within two full business days (Monday to Friday, excluding UK public holidays) following the Client's request, provided that Remoteli is able to carry out its normal selection and vetting process without delay caused by the Client, such as delayed feedback or approvals, additional selection stages, or requirements that differ materially from the original order. The replacement's start date will depend on onboarding arrangements. Prior work will not be refunded. If a suitable replacement cannot be provided within 14 calendar days, the refund provisions of Clause 6.8 apply.

4.5 Talent are entitled to 21 days of annual leave per year and standard sick leave. This is factored into the monthly Subscription pricing. No refunds apply for these absences. Standard Subscriptions do not include automatic cover while Talent are on annual leave. In the event of long-term illness, Remoteli will provide a suitable replacement at no additional cost.

4.6 All Talent observe UK public holidays as standard. No substitutions or refunds apply for these dates. However, flexible arrangements may be considered upon request and subject to availability and operational feasibility. Both Clients and Talent may submit such requests to Remoteli in advance for approval.

4.7 Subscriptions are non-transferable and apply to the Client named at the point of order.

4.8 The role, experience level, location and working arrangements of each Talent are as agreed with the Client at the point of order.

4.9 Overtime, additional hours, night or weekend work, work on public holidays and unusual shift patterns are not included in a standard Subscription. Any such arrangement must be requested through Remoteli's Operations or Customer Experience team and may only be agreed through Remoteli, not directly between the Client and Talent. Not all requests can be accommodated. Where additional hours are agreed in advance, they may be recognised through time off in lieu or charged on a pro-rated basis, as agreed with Remoteli.

5. Recruitment & Onboarding

5.1 Remoteli recruits and proposes Talent based on the Client's agreed requirements. Depending on the role, the recruitment process may include screening, skills assessments, interviews with Remoteli's in-house recruitment team where appropriate, and reference checks.

5.2 Remoteli provides onboarding and ongoing operational and client support throughout the Subscription.

6. Payments, Fees & Invoicing

6.1 Clients must make payments using an authorised payment method. All amounts are due in advance unless otherwise agreed.

6.2 Subscription payments recur monthly and are non-refundable unless required by law.

6.3 No setup or onboarding fee is charged in addition to the Subscription fee unless otherwise agreed.

6.4 Fees are quoted in GBP/USD/EUR unless another currency is agreed. Exchange rates may fluctuate.

6.5 Service Fees cover the use of the Platform, tools, compliance, vetting, training, and support services, and are included in Subscription fees.

6.6 Clients are responsible for taxes, levies, or charges that may apply to payments.

6.7 Late or failed payments may result in service suspension, interest charges, or recovery proceedings.

6.8 The first month’s Subscription payment is taken in advance to secure the selected Talent. If the chosen Talent declines the role or is unavailable, the payment is transferrable to another Talent of equivalent experience and within the same location. Should a more senior or higher-cost Talent be selected, the Client agrees to pay the price difference. Refunds are only offered if no suitable alternative candidate can be sourced within 14 calendar days.

6.9 The Subscription fee for each Talent is the price agreed or displayed at the point of order, which may vary by role, experience level, location, currency and requirements.

6.10 All fees are exclusive of VAT, which will be added where applicable.

7. Cancellation & Termination

7.1 Clients may cancel Subscriptions by emailing hello@remoteli.co.uk at any time. Cancellation will take effect after the next full billing cycle, regardless of when the notice is given. For example, if notice is received one day or two weeks prior to renewal, one final monthly payment will still be required.

7.2 The final active Subscription month will remain billable in full, and Talent will remain available to the Client during this period. It is the Client’s discretion whether to assign tasks; however, no refund or credit will be provided for unused time unless expressly agreed by Remoteli as a goodwill gesture.

7.3 Any request by Talent to end an Engagement is managed by Remoteli under its own arrangements with Talent. Remoteli will arrange a replacement in accordance with Clause 4.4.

7.4 Remoteli may suspend or terminate the provision of its services for violations of these Terms or any behaviour we deem harmful to the Platform.

7.5 Upon termination, all outstanding fees remain payable, and Client data may be archived or deleted after 180 days, subject to legal retention requirements.

8. Talent Data & Profile Protection

8.1 Talent profiles shared with Clients may include professional bios, experience, skills, and sample work.

8.2 Personal information such as surnames, emails, phone numbers, and home addresses will never be made publicly available.

8.3 Before an Engagement begins, Clients may only contact proposed Talent through Remoteli. Any attempt to solicit Talent directly, outside an Engagement arranged by Remoteli, constitutes a breach.

8.4 Talent may manage profile visibility or request anonymisation by contacting support.

8.5 Talent agree to maintain accurate and updated profile details, including availability and skillsets.

8.6 Remoteli reserves the right to modify, redact, or remove profile information to comply with data privacy regulations or to protect our Talent community.

9. Confidentiality

9.1 All parties agree to maintain the confidentiality of non-public, commercially sensitive, or personally identifiable information shared during the course of a project.

9.2 Confidential information must not be disclosed to third parties without express written permission, except where required by law.

9.3 These obligations survive the termination of this agreement for a period of five (5) years or as required by applicable law.

10. Anti-Circumvention & Anti-Solicitation

10.1 Clients and Users agree not to bypass Remoteli by engaging directly with Talent introduced, proposed or provided by Remoteli, either during or for 24 months following the termination of any Engagement.

10.2 Circumvention includes, but is not limited to, offering direct payment, sharing contact details for communication outside Remoteli, hiring Talent independently, or using a third-party intermediary.

10.3 Any attempt to circumvent Remoteli by engaging directly with Talent will incur a minimum penalty of £15,000 per individual, representing lost revenue, administrative investment, and damages. This amount may be increased based on the Talent’s expected contract value. Remoteli reserves the right to pursue full legal remedies in the event of unauthorised engagement.

10.4 Remoteli's arrangements with Talent prohibit Talent from accepting or soliciting direct offers from Clients outside Remoteli during any Engagement and for 24 months thereafter.

10.5 Users must report any solicitation or circumvention attempt immediately. Failure to do so may result in suspension of services.

11. Intellectual Property

11.1 Remoteli retains all rights, title, and interest in the Platform, including software, branding, tools, designs, and processes. Nothing herein grants you ownership over the Platform.

11.2 All content, deliverables, or intellectual property created by Talent for Clients belongs to the Client once fully paid, unless otherwise agreed in writing.

11.3 Remoteli's arrangements with Talent require Talent to waive any moral rights associated with deliverables and not to reuse, resell, or replicate work for other clients without express permission.

11.4 Clients may not use any Platform content (including Talent profiles, internal tools, templates, or training materials) outside their engagement with Remoteli.

12. Data Privacy & Security

12.1 Remoteli complies with applicable data privacy laws, including the UK GDPR, EU GDPR, CCPA, and other international regulations.

12.2 User data is stored securely using industry-standard encryption protocols. We implement access controls, auditing, and multi-layered safeguards to protect data integrity.

12.3 By using the Platform, Users consent to the collection, storage, and processing of their data as outlined in our Privacy Policy.

12.4 We may process limited Talent data (e.g. profile bio, photo, and qualifications) for Client review, marketing, or user experience improvement. Consent can be withdrawn by contacting support.

12.5 We do not sell or rent User data to third parties.

12.6 In the event of a data breach, affected Users will be notified as required by law.

13. Dispute Resolution

13.1 Users agree to attempt informal resolution of disputes through Remoteli support before taking legal action.

13.2 If unresolved, disputes will be subject to binding arbitration under the London Court of International Arbitration (LCIA) rules, unless both parties agree to an alternative.

13.3 Arbitration will take place in London, United Kingdom, and the language of the arbitration will be English.

13.4 Either party may seek injunctive or equitable relief for breach of intellectual property or confidentiality.

13.5 All disputes must be initiated within 12 months of the event giving rise to the claim.

14. Compliance with Local Laws

14.1 Users are solely responsible for ensuring that their use of the Platform complies with all local, regional, and international laws applicable to them, including employment laws, contractor classification, tax obligations, and data protection rules.

14.2 Remoteli does not provide legal, tax, accounting, or compliance advice. We recommend seeking independent professional guidance where necessary.

14.3 Clients agree not to engage in practices that violate local or international outsourcing regulations or labour laws.

15. Updates to Terms

15.1 We may update these Terms at any time. Any material changes will be communicated via the Platform or by email.

15.2 Your continued use of the Platform after changes constitutes acceptance of the revised Terms. If you disagree, you must cease use of the Platform.

15.3 The current version of the Terms will always be available on our website.

16. Governing Law & Jurisdiction

16.1 These Terms are governed by and construed in accordance with the laws of England and Wales.

16.2 Any disputes not resolved through arbitration will be subject to the exclusive jurisdiction of the courts of England and Wales.

16.3 Users located outside the United Kingdom waive any objection to jurisdiction or venue in those courts, including on grounds of inconvenient forum.

17. User Conduct & Acceptable Use

17.1 Users agree to use the Platform in a lawful, respectful, and ethical manner. You must not:

• Post, transmit, or share content that is unlawful, threatening, defamatory, obscene, hateful, or discriminatory;
• Harass, abuse, or intimidate any other user;
• Impersonate any individual or misrepresent your identity, affiliation, or professional credentials;
• Introduce malware, viruses, or engage in activities that could harm the Platform or its users;
• Attempt to gain unauthorised access to the Platform or Remoteli’s systems;
• Use automated tools (bots, scrapers, spiders) without explicit written permission;
• Use the Platform to violate any laws, regulations, or third-party rights.

17.2 We reserve the right to investigate any violations and take appropriate legal action, including suspending or terminating access to our services, reporting to law enforcement, and pursuing damages.

18. Platform Management Rights

18.1 Remoteli has the right, but not the obligation, to monitor any activity and content on the Platform to ensure compliance with these Terms.

18.2 We may:

• Remove or disable access to content that violates our policies or is deemed harmful;
• Suspend or terminate access to the Platform at our discretion;
• Modify or update Platform functionality at any time, including the addition or removal of features;
• Refuse service to anyone for any reason at any time.

18.3 Users have no expectation of continued access to the Platform, and Remoteli is not liable for any damages or losses resulting from suspension or termination of access or content removal.

19. Third-Party Services

19.1 The Platform may contain links to or integrate with third-party services, such as payment processors, communication tools, analytics, or cloud storage.

19.2 Remoteli does not control or assume responsibility for third-party services. Your use of such services is governed by their own terms and privacy policies.

19.3 We are not liable for any damages or losses caused by third-party services, including service interruptions, data breaches, or inaccurate information.

19.4 Remoteli may replace, suspend, or discontinue third-party integrations at any time without notice.

20. Beta Features & Feedback

20.1 Remoteli may make beta or trial features available to selected users. These features are experimental and may change or be discontinued at any time.

20.2 Beta features are provided “as is” without warranties and may contain bugs or functionality issues. Your use is at your own risk.

20.3 Users are encouraged to submit feedback, suggestions, and bug reports. By submitting feedback, you grant Remoteli a perpetual, royalty-free, worldwide license to use, modify, and incorporate such feedback into our services.

21. No Warranty & Limitation of Liability

21.1 The Platform is provided on an "as is" and "as available" basis without warranties of any kind, express or implied.

21.2 Remoteli makes no guarantees regarding uptime, availability, performance, or suitability of the Platform for your specific needs.

21.3 To the maximum extent permitted by law, Remoteli disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

21.4 Remoteli is not liable for any indirect, incidental, consequential, punitive, or special damages arising from your use of or inability to use the Platform.

21.5 In no event will our total liability exceed the greater of £500 or the amount paid to us in the 6 months preceding the claim.

22. Indemnification

22.1 You agree to defend, indemnify, and hold harmless Remoteli, its directors, employees, partners, and affiliates from any claims, damages, obligations, losses, liabilities, costs, or expenses (including legal fees) arising from:

• Your use of the Platform;
• Violation of these Terms;
• Any content submitted by you;
• Violation of any third-party rights, including intellectual property or data protection laws;
• Disputes with other users.

22.2 This clause survives termination of your use of our services or the Platform.

23. Force Majeure

23.1 Remoteli shall not be liable for delays or failure to perform obligations due to events beyond our reasonable control, including but not limited to:

• Acts of God (earthquakes, floods, storms);
• War, terrorism, civil unrest;
• Government orders or regulations;
• Labour strikes or supply chain disruptions;
• Failures of internet, power, or telecommunication systems.

23.2 Performance obligations will be suspended for the duration of the force majeure event. We will make reasonable efforts to resume operations promptly.

24. Platform Licensing & Restrictions

24.1 We grant you a limited, non-exclusive, non-transferable, revocable license to use the Platform in accordance with these Terms.

24.2 You may not:

• Copy, modify, distribute, sell, or lease any part of the Platform;
• Reverse-engineer, decompile, or attempt to extract source code;
• Use the Platform for commercial resale without our written consent;
• Frame, mirror, or scrape Platform content.

24.3 All rights not expressly granted are reserved by Remoteli.

25. Severability, Entire Agreement & Waiver

25.1 If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

25.2 These Terms constitute the entire agreement between you and Remoteli and supersede all prior agreements, oral or written, except where a separate written agreement approved or signed by Remoteli expressly varies or supersedes them, in which case that agreement prevails to the extent of any conflict.

25.3 Our failure to enforce any provision shall not be deemed a waiver of our rights.

For questions or clarifications, please contact hello@remoteli.co.uk