Frequently Asked Questions

Africa is home to a young, growing, highly educated workforce with exceptional skills across tech, business, and creative industries. By tapping into this talent, we give clients access to cost-effective, high-performing professionals while creating meaningful employment across the continent.

Yes. Remoteli was founded with a mission to create one million employment opportunities across Africa. We’re proud to promote inclusive hiring and to help businesses diversify their teams through smart, global sourcing.

Absolutely. In fact, many of our clients are new to outsourcing. Our team is here to guide you through every step, from candidate selection to onboarding.

Yes. We work with clients across Europe, North America, the Middle East, and beyond. When you build your team, you can choose the working hours your professionals cover: UK & Europe, North America, Asia-Pacific, or Flexible.

Yes. In fact, many of our clients are non-tech businesses who need admin support, customer service, telesales, recruitment assistance, or marketing support.

We work with:

• Early-stage startups building lean, remote-first teams
• Agencies scaling delivery teams for marketing, sales, and customer support
• Mid-sized companies looking to cut costs without sacrificing quality
• Enterprises needing scalable, managed outsourcing solutions
• Tech companies looking for affordable developers or IT support

An experienced founding team leads Remoteli with backgrounds in operations, talent, and tech. We have a dedicated internal team handling HR, IT, Recruitment, L&D, and Client Success to ensure both clients and talent succeed.

We currently operate in: Ghana, Nigeria, South Africa, Kenya, Rwanda, Côte d’Ivoire, Senegal, and Egypt. We continue to expand our footprint based on talent demand and client needs.

Remoteli helps businesses build dedicated teams of vetted professionals from across Africa. Unlike traditional recruitment, Remoteli combines talent sourcing with built-in contractor management, contractor payments and ongoing support, all for one predictable monthly fee per professional.

Onboarding is jointly managed by Remoteli and the client. We:

• Brief the candidate on expectations, tools, and protocols
• Handle all HR and compliance
• Support tool and system access
• Set up regular reporting or check-ins as needed

You define the day-to-day responsibilities and workflows, and we ensure smooth integration.

No problem. Our team offers free consultative support to help define roles, create job briefs, and match you with the most relevant profiles. Just book a call or message our support team.

No. You can scale from 1 to 100+ hires based on your needs. We’re designed to grow with you, from a single assistant to a full outsourced department and beyond.

Yes. You can build an entire remote team with Remoteli. For larger teams (10+), we provide:

• Team leads or internal supervisors
• Account managers
• Process alignment support
• Scalable onboarding plans

If something goes wrong, we’ll intervene immediately and either:

• Coach and support the talent to improve
• Replace the hire at no cost to you
• Cancel the engagement in line with our Terms of Engagement

We have a strong track record of talent retention and performance, but safety nets are always in place.

Yes. Our Customer Experience team is available throughout your relationship. You’ll also get:

• Proactive check-ins
• Talent performance monitoring
• Fast issue resolution
• Replacement or reassignment support if needed

Yes. They can integrate into your Slack, Asana, CRM, or internal tools just like any team member. If no tools are in place, we can recommend best practices or provide light project management support.

You can hire across 38 clearly defined roles in 8 core services:

1. Administrative & Business Support
2. Customer Experience
3. Sales & Business Development
4. Marketing & Advertising
5. Creative, Content & Design
6. Software Development
7. Data & Cybersecurity
8. Finance & Legal Support

Explore each service page to see its roles.

Yes. All Remoteli roles are full-time and dedicated to your business. Each subscription provides your professional for 8 hours per day, 5 days per week (180 hours per month). Overtime, weekend, night or public-holiday work is not included as standard and can only be arranged through Remoteli.

Every role is available at three experience levels:

• Junior: 1–2 years
• Mid-Level: 3–5 years
• Senior: 5+ years

You can choose the level that matches your budget and scope.

We can help you define your needs, scope out tasks, and recommend the most appropriate role and experience level. Book a free consultation or use our Solution Builder to get started.

All Remoteli talent speaks business-level English. We also offer:

• French-speaking professionals (Senegal, Côte d’Ivoire)
• Arabic-speaking professionals (Egypt)

If you need another language, tell us your requirements and we’ll look at a bespoke solution.

Yes. Whether you need someone with experience in:

• CRMs (HubSpot, Salesforce, Zoho)
• Design tools (Figma, Adobe Suite, Canva)
• Development stacks (React, Node, Python, etc.)
• Customer service platforms (Zendesk, Intercom, Freshdesk)
• Project tools (Notion, Trello, Asana)

We’ll help you find a candidate who already uses those tools.

Yes. Many of our professionals have worked in:

• Fintech
• E-commerce
• SaaS
• Healthcare
• B2B services
• Education
• Travel & hospitality

Let us know your industry and we’ll shortlist talent with relevant experience.

Yes. We support multi-hire setups with optional internal team leads or account managers. Whether you need:

• SDRs for outbound sales
• Customer service agents
• A full development squad with QA and DevOps

You can build it with our Solution Builder or let us know and we can build it with speed and structure.

All talent goes through a structured vetting process, depending on the role, before being shortlisted. This may include:

• Initial Screening: Review of CV, education, work history, and professional background
• Skill-Based Assessments: Role-specific tasks and problem-solving challenges
• Interviews: Where appropriate, interviews with our in-house recruitment team
• Reference Checks: Where applicable, to confirm previous roles or certifications

We continually assess performance through:

• Client check-ins
• Monthly performance reviews
• Issue flagging and interventions
• Re-training where needed

Yes. If you need more detail on a candidate’s assessments or sample work, we can provide it before you hire.

Just let us know. We maintain a large reserve of pre-vetted talent. If you need:

• Language-specific qualifications
• Tool-specific certifications (e.g. Salesforce, QuickBooks, AWS)
• Industry-specific knowledge (e.g. MedTech, Fintech, GDPR)

We’ll hand-pick the right fit or run a talent search through our pipeline.

We don’t use the term “probation”, but if your professional isn’t the right fit, you can request a replacement at any time. Provided Remoteli selects and vets the replacement, we’ll provide a suitable replacement within two full business days of your request.

This gives you peace of mind without a long-term commitment upfront.

We follow a structured process:

• Internal performance review
• Coaching, feedback, and improvement plans
• Optional reassignment or replacement

We aim to resolve issues quickly and transparently, with minimal disruption to your business.

Yes. We encourage ongoing feedback through:

• Monthly check-ins
• Direct communication with your Client Success lead

Your feedback helps us coach, reward, or reassign talent when needed.

Pricing is based on a monthly subscription fee per hire, with no hidden fees. Each subscription covers a dedicated, full-time professional, together with Remoteli’s recruitment, matching and ongoing operational and client support. You only pay one predictable price per month, per person.

Each monthly fee covers your dedicated, full-time professional, together with Remoteli’s recruitment, matching and ongoing operational and client support around the engagement.

Remoteli professionals work remotely and generally use their own laptops, internet or data and working facilities. Equipment, internet and data are not provided by Remoteli as part of the standard subscription.

There are no separate onboarding or setup charges.

No. Rates vary by:

• Role
• Experience level (Junior, Mid, Senior)
• Location

You can see your monthly price in the Solution Builder before you commit, with no hidden costs or upsells.

Your subscription renews monthly, and you can cancel at any time by emailing hello@remoteli.co.uk. Cancellation takes effect after the next full billing cycle, so one final monthly payment is due, and your professional remains available to you during that final month.

There are no cancellation fees or penalties. However, when you choose to cancel, you’ll complete one final full month of service following your cancellation notice. This gives both you and your talent a smooth and professional transition without any disruption.

Initial payment: Your first month is paid in advance to secure your selected professional. Your subscription starts on the agreed onboarding date.

Subsequent payments: Charged monthly in advance on your renewal date, until cancelled.

Payments are made in advance using the authorised payment methods available at checkout. Fees are quoted in GBP, USD or EUR.

Yes. Every payment comes with an invoice for your records.

You do, but with support. Once hired, talent integrates directly into your team and works under your direction, just like any other team member. You assign tasks, set priorities, and manage performance. Behind the scenes, Remoteli handles HR, contractor payments, compliance, and wellbeing.

We handle the initial onboarding, which includes:

• Role briefing
• Workspace setup and IT checks
• Expectation setting
• Cultural orientation and communication preferences

You’ll still walk the talent through your internal tools, workflows, or specific responsibilities, just as you would with any new remote hire.

Yes. Every client receives dedicated support from our internal team, which includes:

• A Client Success Lead who acts as your point of contact
• Talent performance monitoring
• Monthly check-ins and feedback loops
• Replacement or upskilling support, if needed
• Escalation support for any issues

Time-tracking is optional and role-dependent. For example:

• Customer support, virtual assistants, and SDRs may log hours via our internal tools or your preferred system (e.g. Hubstaff, Clockify).
• Developers, designers, and marketers often work on deliverables rather than tracked hours.

We’re flexible and happy to integrate with your preferred setup.

Absolutely. Once hired, your talent is fully embedded in your team. They can join:

• Slack, Teams, or other communication tools
• Trello, Asana, Notion, ClickUp
• CRMs like HubSpot, Salesforce
• Development platforms like GitHub or Jira

We help set this up during onboarding.

We stay involved from onboarding onwards, providing ongoing operational and client support, with check-ins tailored to performance, role complexity, and your preferences. If anything seems off (attendance, communication or quality), we intervene early.

Yes. Depending on your team size and needs, we can:

• Set up weekly/monthly reports
• Align with your existing standups or reports
• Provide ad hoc performance snapshots on request

For larger teams, we recommend a structured reporting rhythm.

If you're not happy with someone, we’ll move quickly to fix it. Options include:

• One-on-one coaching
• Clear improvement plans
• Switching roles or adjusting responsibilities
• Replacing the hire (at no extra cost)

We’re proactive: if we see red flags, we act before it becomes a problem.

Yes. Remoteli is built to be flexible. You can:

• Scale up for product launches, peak seasons, or campaigns
• Cancel or reduce roles when needed
• Add team leads or support roles as you grow

We’ll advise you on timelines and support continuity between hires.

Yes. We take data protection seriously. Our internal IT and Security team ensures:

• End-to-end encryption of communications
• Secure handling of all files and data
• Role-based access controls for sensitive information
• Regular security audits and best practice reviews
• Compliance with GDPR and global data protection laws

We train all talent on safe handling of client data and enforce strict internal protocols.

Yes. All Remoteli professionals sign a universal confidentiality and non-disclosure agreement (NDA) as part of their onboarding. This covers all clients, data, documents, and tools accessed during their engagement.

You can also provide a custom NDA, which we’ll have signed before any onboarding begins.

Yes. If your company requires specific legal terms, you can:

• Provide a custom NDA
• Request a signed copy from the selected talent
• Add additional clauses to the standard service agreement (on request)

We handle the paperwork and confirmations, so everything is in place before onboarding.

Remoteli is a UK-registered company. Our Terms of Engagement are governed by the laws of England and Wales, with additional internal policies in place to ensure compliance across operating countries (Ghana, Nigeria, South Africa, etc.).

Talent works under local labour compliance.

You do. All work created for you belongs to you once it has been fully paid for. This includes:

• Documents, spreadsheets, or reports
• Creative assets (design, video, copy)
• Codebases, scripts, or websites
• CRM data or sales records

This is clearly stated in our terms of engagement.

We enforce:

• Mandatory NDAs
• Secure file sharing protocols
• Regular reminders and internal audits
• Immediate suspension of access if misconduct is suspected

If any breach were to occur, we respond swiftly and transparently.

Yes. All payment processing is handled by secure, PCI-compliant third-party providers. Remoteli does not store your payment information on our servers.

We take breaches extremely seriously. If flagged, we:

• Immediately suspend the involved party’s access
• Conduct an internal investigation within 24 hours
• Notify you of findings and proposed actions
• Replace the hire or issue a formal warning, depending on severity

We have zero tolerance for data mishandling or confidentiality violations.

Clients and talent both agree to a non-circumvention clause. This means:

• You may not engage our talent directly, outside Remoteli, during your engagement or for 24 months after it ends
• Talent may not offer direct services or solicit clients during their engagement or for 24 months after it

Violations may result in financial penalties, as set out in our Terms of Engagement.

No. Remoteli professionals are full-time and work exclusively with you during their working hours.

Yes. Remoteli is designed to complement your existing workflows. However, we recommend consolidating your remote team under one roof for efficiency, management simplicity, and better support.

We reserve the right to suspend or permanently remove users who:

• Breach confidentiality or platform rules
• Circumvent talent
• Abuse or mistreat professionals
• Fail to pay on time repeatedly

In rare cases, legal action may be taken to protect our business and community.

We’re happy to help. You can:

• Book a free consultation
• Get in touch through our Contact page
• Email hello@remoteli.co.uk