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Remoteli

Privacy Policy

Remote Work Digital Limited ("Remoteli", "we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect information when you use the Remoteli platform ("Platform") or interact with our services.

This policy applies to all users of the Platform, including Clients, Talent, and Freelancers. It also applies to anyone accessing our website or engaging with us through other means.

1. Who we are

Remoteli is a company registered in England and Wales with Company Number 13569444. Our registered address is:
86-90 Paul Street, London, England, EC2A 4NE

Contact us via:

2. Data We Collect

We collect and process the following types of personal data:

Provided directly by you:

  • Full name, email address, phone number
  • Billing and payment details
  • Location and address
  • Account credentials and preferences
  • Resume/CV, work history, educational background
  • Portfolio or examples of work
  • Interview and onboarding data

Collected automatically:

  • IP address and browser/device metadata
  • Log data, usage behaviour, access times
  • Cookies, tracking pixels, and session IDs

From third parties:

  • Identity verification providers
  • Payment processors
  • Marketing and analytics platforms

3. How We Use Your Data

We use personal data to:

  • Operate and maintain the Platform
  • Facilitate communication between Clients and Talent
  • Manage onboarding, payments, and service delivery
  • Verify identities and prevent fraud
  • Customise user experience and offer support
  • Improve our services and Platform performance
  • Send relevant marketing and platform updates (with consent)

We will only use your personal data when legally permitted, including where:

  • You have given consent
  • It is necessary to perform a contract
  • It is required for compliance with a legal obligation
  • It is in our legitimate interests (which are not overridden by your rights)

4. Legal Basis for Processing (UK/EU GDPR)

Under the UK and EU General Data Protection Regulation (GDPR), we process personal data based on the following legal grounds:

  • Contractual necessity – for platform users entering into service agreements
  • Legitimate interests – to deliver and improve the Platform, prevent abuse, and support operations
  • Consent – for optional marketing communications and cookies
  • Legal obligation – to comply with tax, employment, and data protection laws

5. Public Profile Visibility

If you are a Talent or Freelancer, selected information such as your first name, skills, qualifications, and profile summary may be visible to Clients browsing the Platform. No direct contact details (e.g. surname, phone, email) will be made public.

You may request to hide or anonymise your profile by emailing: privacy@remoteli.co.uk.

6. How We Share Your Data

We may share your data with:

  • Internal teams (HR, Support, Operations, IT)
  • Clients or Talent you engage with
  • Third-party service providers (e.g. payment processors, analytics tools)
  • Regulatory or legal authorities when required by law

We do not sell or rent your personal data to any third party.

7. International Transfers

We may transfer your data to countries where we operate, including:

  • Ghana – our main operational hub
  • Nigeria, South Africa, Kenya, Rwanda, Cote d’Ivoire, Senegal, Egypt, and Lithuania – where some of our teams or infrastructure may be based

Transfers outside the UK or EU are subject to appropriate safeguards (e.g. Standard Contractual Clauses or UK adequacy decisions) to ensure your data remains protected.

8. How Long We Keep Your Data

We may transfer your data to countries where we operate, including:

  • Active platform use
  • Legal, tax, and compliance obligations
  • Support and audit requirements

If your account becomes inactive or is deleted, we will retain relevant data for up to 12 months, unless required longer by law.

9. Your Rights

Under GDPR and global data laws, you have the right to:

  • Access your personal data
  • Request correction or deletion
  • Object to or restrict processing
  • Withdraw consent at any time (where applicable)
  • Request data portability
  • Lodge a complaint with the ICO or local data authority

To exercise these rights, contact privacy@remoteli.co.uk.

10. Cookies & Analytics

We may transfer your data to countries where we operate, including:

  • Improve functionality
  • Remember user preferences
  • Monitor usage and platform performance
  • Deliver targeted marketing (if consented)

You can control cookie preferences via your browser settings. Essential cookies are required for Platform operation.

11. Children’s Data

We do not knowingly collect data from anyone under the age of 16. If you believe we may have collected data from a minor, please contact us immediately to request deletion.

12. Data Security

We take appropriate security measures to protect personal data, including:

  • Encryption in transit and at rest
  • Role-based access control
  • Ongoing security monitoring and audits
  • Staff confidentiality agreements and training

However, no online platform can guarantee 100% security. You use the Platform at your own risk

13. Third-Party Processors

We may work with verified third-party providers for operations such as:

  • CRM & automation platforms
  • Cloud hosting and storage
  • Payment processing
  • Marketing analytics

These partners are contractually bound to handle data in accordance with GDPR and this policy.

14. Changes to this Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business developments. We encourage you to review it periodically. Significant changes will be notified via email or in-app notice.

15. Contact

For questions or requests related to this policy or your data, contact:
Email: privacy@remoteli.co.uk
Post: Remoteli – Data Protection Officer
86-90 Paul Street, London, England, EC2A 4NE