Available for immediate hire 60 day commitment
TECH SUPPORT

Remoteli's Tech Assistants are dedicated professionals who provide comprehensive technical assistance to ensure your systems run smoothly. They excel in diagnosing and resolving technical issues, offering timely support, and maintaining IT infrastructure. With their expertise in a wide range of technologies and troubleshooting techniques, our Tech Support team ensures minimal downtime and maximises productivity for your organisation.

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40 hours (per week)

full time subscription
£995.00 + VAT per month

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20 hours (per week)

part time subscription
£645.00 + VAT per month

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ABOUT THIS SERVICE

Remoteli's Tech Assistants are dedicated professionals who provide comprehensive technical assistance to ensure your systems run smoothly. They excel in diagnosing and resolving technical issues, offering timely support, and maintaining IT infrastructure. With their proactive approach to technical problem-solving, our Tech Assistants anticipate potential issues before they arise, implementing preventative measures to minimise disruptions and keep your operations running seamlessly. They conduct regular system audits and performance assessments to identify areas for improvement and optimise your IT environment for peak efficiency.

Our Tech Support team brings expertise in diagnosing and resolving hardware, software, and network issues quickly and efficiently. Proficient in providing remote technical support using various tools and software, they ensure minimal downtime and maximise productivity for your organisation. Their skills in performing regular maintenance tasks and implementing security measures guarantee your systems and data are protected from threats and vulnerabilities. They collaborate closely with your IT team to implement tailored solutions that address your unique challenges and support your business objectives.

Choose Remoteli for a reliable and responsive Tech Support team that ensures your systems are always up-to-date, secure, and running smoothly, minimising disruptions and maximising productivity for your organisation. With our commitment to delivering prompt and effective technical assistance, you can trust Remoteli to be your trusted partner in maintaining and optimising your IT infrastructure, allowing you to focus on driving your business forward without worrying about technical setbacks.

VERIFIED CANDIDATES
ACADEMICALLY EXCEPTIONAL
INNOVATIVE AND HIGH ACHIEVERS

1

Subscribe

Find the service and select the package best for you. Enter your company details and set up a payment method.

2

Onboard

We will arrange an onboarding video call where you can will discuss expectations and meet your assigned employee and their manager.

3

Colaborate

Integrate your new Remoteli team into your company culture. Get to know your them, provide training materials and assign them tasks to get started in their new roles.

4

Relax

Our dedicated team takes proactive accountability for their roles, constantly striving for excellence and delivering phenomenal results.

TOOLS & SOFTWARE

Proficient in various operating systems such as Windows, macOS, and Linux. Navigate system settings and troubleshoot issues across different platforms.

Experienced with remote support tools like TeamViewer, AnyDesk, or LogMeIn for providing remote assistance. Troubleshoot issues remotely and guide users through problem-solving steps.

Knowledge of troubleshooting tools and techniques for diagnosing and resolving technical issues effectively. Use tools like diagnostic software and command-line utilities.

Familiarity with network management tools and concepts, including TCP/IP, DNS, DHCP, and VPN. Monitor network performance and troubleshoot connectivity issues.

Proficient in using security software and tools such as antivirus programs, firewalls, and encryption software. Implement security protocols to protect against malware and unauthorised access.

Skilled in creating documentation using tools like Microsoft Office (Word, Excel) or Google Workspace (Docs, Sheets). Organise information clearly and concisely to support effective communication and troubleshooting efforts.

SKILLS & EXPERIENCE

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Troubleshoot and resolve problems promptly to minimise downtime.

Diagnose and resolve technical hardware and software issues, including operating systems, applications, and network problems. Utilise troubleshooting tools and techniques to identify root causes and implement solutions.

Perform regular system maintenance tasks such as updates, backups, and patches to ensure optimal performance and security of computer systems and networks.

Conduct training sessions and create guides to educate users on software applications, enhancing their proficiency and productivity.

Implement and maintain IT security measures to safeguard systems and data from security threats. Deploy antivirus programs, firewalls, and encryption software to protect against vulnerabilities.

Develop and maintain documentation for IT procedures, troubleshooting steps, and user guides. Ensure documentation is comprehensive and accessible for efficient problem resolution and user training.

FREQUENTLY ASKED QUESTIONS

Contact us

We have a talent pool of over 10,000 people. So if you have a specific requirement not covered by the options above, let us know and we will see if we can find the right person.

Access to a Global Talent Pool

Remoteli provides access to a diverse range of skilled professionals from all over Africa. You can find experts in various fields who may not be available locally.

Flexibility and Scalability

Remoteli offers flexibility in hiring, enabling businesses to scale their workforce up or down based on project needs and business demands.

Onboarding is made simple with Remoteli, once you subscribe you will be contacted within an hour to welcome you and arrange a convenient time for you to meet your new assistant.

No, you simply pay your subscription fee only. We cover all additional costs such as annual leave, sick pay, pension contributions and employee benefits.

We encourage frequent communication between clients and assistants by video calls, email and/or slack. Tasks can be set directly on Remoteli's task management system or by assigning new tasks on a shared document or in your weekly update.

We encourage our clients to prepare an initial task list or job specification prior to the onboarding call, this will help give clear direction for the assistant and ensure they can begin performing immediately.

Our assistants are available to work within your company working hours. As Ghana is in the GMT timezone we can support standard business hours without requiring our staff to work unsociable hours.

Yes, our assistants all have excellent written and verbal English skills, we even have some bi-lingual assistants who can support French speaking clients too.

Our assistants are all based in our Operations Office in Accra, Ghana. Even though we support remote working for our clients, we felt that our team needed a team environment and culture to thrive.

Remoteli is focused on hiring the best candidates available in Ghana and supporting graduates, meaning every assistant has a university degree and a minimum of 3 years of working experience in a similar role.

Benefits

Ready to go

With a talent pool of over 2000, we have same day availability on some roles. No more than 14 days for others.

On your timeline

GMT-based is perfect for UK-based companies with round-the-clock support. We also offer flexible solutions to support global companies.

Educated

Exclusive access to Africa's top university graduates, continually developing through remote learning and development programs.

Modern facilities

Your team works from a modern Ghana office, where employees can thrive supported by an empowering management team.

Fluent english speakers

Native-level English in written and spoken communication with access to other major languages if required.

One simple fixed cost

Flexible terms and rolling monthly contracts as standard for all our services. No sickness, no holiday, and we manage everything!

Cancel anytime

No commitment - you can cancel when you like with 30 days notice
Each member is carefully selected for you by Remoteli's management team to ensure a

Perfect match

COMPARE
PRICES

CUSTOMER SERVICE

employing in the
UK
subscribing via
remoteli
Monthly wage
£2,300
Monthly fee
£895
National insurance
£183
none
£0
Pension
£65
none
£0
Cost of holiday and illness
£290
none
£0
Office space and Hardware
£250
none
£0
Total
£3,118
Total
£895 + VAT

GENERAL BUSINESS ASSISTANT

employing in the
UK
subscribing via
remoteli
Monthly wage
£2,150
Monthly fee
£795
National insurance
£183
none
£0
Pension
£65
none
£0
Cost of holiday and illness
£290
none
£0
Office space and hardware
£250
none
£0
Total
£2,938
Total
£795 +VAT

FRONTEND DEVELOPER

employing in the
UK
subscribing via
remoteli
Monthly wage
£5,450
Monthly fee
£2,495
National insurance
£642
none
£0
Pension
£110
none
£0
Cost of holiday and illness
£700
none
£0
Office space and Hardware
£500
none
£0
Total
£7,152
Total
£2,495 + VAT

BACKEND DEVELOPER

employing in the
UK
subscribing via
remoteli
Monthly wage
£5,450
Monthly fee
£2,495
National insurance
£642
none
£0
Pension
£110
none
£0
Cost of holiday and illness
£700
none
£0
Office space and Hardware
£500
none
£0
Total
£7,152
Total
£2,495 + VAT
EXPLORE OTHER SERVICES & COUNTRY

Looking for something?

We have a talent pool of over 7,000 people. So if you have a specific requirement not covered by the options above, let us know and we will see if we can find the right person.
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