Remoteli Tech Assistants are dedicated professionals who provide comprehensive technical assistance to ensure your systems run smoothly. They excel in diagnosing and resolving technical issues, offering timely support, and maintaining IT infrastructure. With their expertise in a wide range of technologies and troubleshooting techniques, our Tech Support team ensures minimal downtime and maximises productivity for your organisation.
ABOUT THIS SERVICE
Remoteli Tech Assistants are dedicated professionals who provide comprehensive technical assistance to ensure your systems run smoothly. They excel in diagnosing and resolving technical issues, offering timely support, and maintaining IT infrastructure. With their proactive approach to technical problem-solving, our Tech Assistants anticipate potential issues before they arise, implementing preventative measures to minimise disruptions and keep your operations running seamlessly. They conduct regular system audits and performance assessments to identify areas for improvement and optimise your IT environment for peak efficiency.
Our Tech Support team brings expertise in diagnosing and resolving hardware, software, and network issues quickly and efficiently. Proficient in providing remote technical support using various tools and software, they ensure minimal downtime and maximise productivity for your organisation. Their skills in performing regular maintenance tasks and implementing security measures guarantee your systems and data are protected from threats and vulnerabilities. They collaborate closely with your IT team to implement tailored solutions that address your unique challenges and support your business objectives.
Choose Remoteli for a reliable and responsive Tech Support team that ensures your systems are always up-to-date, secure, and running smoothly, minimising disruptions and maximising productivity for your organisation. With our commitment to delivering prompt and effective technical assistance, you can trust Remoteli to be your trusted partner in maintaining and optimising your IT infrastructure, allowing you to focus on driving your business forward without worrying about technical setbacks.
1
Subscribe
Find the service and select the package best for you. Enter your company details and set up a payment method.2
Onboard
We will arrange an onboarding video call where you can will discuss expectations and meet your assigned employee and their manager.3
Colaborate
Integrate your new Remoteli team into your company culture. Get to know your them, provide training materials and assign them tasks to get started in their new roles.4
Relax
Our dedicated team takes proactive accountability for their roles, constantly striving for excellence and delivering phenomenal results.TOOLS & SOFTWARE
Proficient in various operating systems such as Windows, macOS, and Linux. Navigate system settings and troubleshoot issues across different platforms.
Experienced with remote support tools like TeamViewer, AnyDesk, or LogMeIn for providing remote assistance. Troubleshoot issues remotely and guide users through problem-solving steps.
Knowledge of troubleshooting tools and techniques for diagnosing and resolving technical issues effectively. Use tools like diagnostic software and command-line utilities.
Familiarity with network management tools and concepts, including TCP/IP, DNS, DHCP, and VPN. Monitor network performance and troubleshoot connectivity issues.
Proficient in using security software and tools such as antivirus programs, firewalls, and encryption software. Implement security protocols to protect against malware and unauthorised access.
Skilled in creating documentation using tools like Microsoft Office (Word, Excel) or Google Workspace (Docs, Sheets). Organise information clearly and concisely to support effective communication and troubleshooting efforts.
SKILLS & EXPERIENCE
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Troubleshoot and resolve problems promptly to minimise downtime.
Diagnose and resolve technical hardware and software issues, including operating systems, applications, and network problems. Utilise troubleshooting tools and techniques to identify root causes and implement solutions.
Perform regular system maintenance tasks such as updates, backups, and patches to ensure optimal performance and security of computer systems and networks.
Conduct training sessions and create guides to educate users on software applications, enhancing their proficiency and productivity.
Implement and maintain IT security measures to safeguard systems and data from security threats. Deploy antivirus programs, firewalls, and encryption software to protect against vulnerabilities.
Develop and maintain documentation for IT procedures, troubleshooting steps, and user guides. Ensure documentation is comprehensive and accessible for efficient problem resolution and user training.
Contact us
We have a talent pool of over 10,000 people. So if you have a specific requirement not covered by the options above, let us know and we will see if we can find the right person.Access to a Global Talent Pool
Remoteli provides access to a diverse range of skilled professionals from all over Africa. You can find experts in various fields who may not be available locally.Flexibility and Scalability
Remoteli offers flexibility in hiring, enabling businesses to scale their workforce up or down based on project needs and business demands.Onboarding is made simple with Remoteli, once you subscribe you will be contacted within an hour to welcome you and arrange a convenient time for you to meet your new assistant.
No, you simply pay your subscription fee only. We cover all additional costs such as annual leave, sick pay, pension contributions and employee benefits.
We encourage frequent communication between clients and assistants by video calls, email and/or slack. Tasks can be set directly on Remoteli's task management system or by assigning new tasks on a shared document or in your weekly update.
We encourage our clients to prepare an initial task list or job specification prior to the onboarding call, this will help give clear direction for the assistant and ensure they can begin performing immediately.
Our assistants are available to work within your company working hours. As Ghana is in the GMT timezone we can support standard business hours without requiring our staff to work unsociable hours.
Yes, our assistants all have excellent written and verbal English skills, we even have some bi-lingual assistants who can support French speaking clients too.
Our assistants are all based in our Operations Office in Accra, Ghana. Even though we support remote working for our clients, we felt that our team needed a team environment and culture to thrive.
Remoteli is focused on hiring the best candidates available in Ghana and supporting graduates, meaning every assistant has a university degree and a minimum of 3 years of working experience in a similar role.
Benefits
Ready to go
On your timeline
Educated
Modern facilities
Fluent english speakers
One simple fixed cost
Cancel anytime
Perfect match
The talent you need
when you need it.
-
VIRTUAL ASSISTANT
- employing in the
- subscribing via
- UK
- remoteli
- Monthly wage
- Monthly fee
- £2,150
- £795
- National insurance
- none
- £183
- £0
- Pension
- none
- £65
- £0
- Cost of holiday and illness
- none
- £290
- £0
- Office space and hardware
- none
- £250
- £0
- Total
- Total
- £2,938
- £795 +VAT
-
CUSTOMER SERVICE
- employing in the
- subscribing via
- UK
- remoteli
- Monthly wage
- Monthly fee
- £2,300
- £895
- National insurance
- none
- £183
- £0
- Pension
- none
- £65
- £0
- Cost of holiday and illness
- none
- £290
- £0
- Office space and Hardware
- none
- £250
- £0
- Total
- Total
- £3,118
- £895 + VAT
-
BACKEND DEVELOPER
- employing in the
- subscribing via
- UK
- remoteli
- Monthly wage
- Monthly fee
- £5,450
- £2,495
- National insurance
- none
- £642
- £0
- Pension
- none
- £110
- £0
- Cost of holiday and illness
- none
- £700
- £0
- Office space and Hardware
- none
- £500
- £0
- Total
- Total
- £7,152
- £2,495 + VAT
-
FRONTEND DEVELOPER
- employing in the
- subscribing via
- UK
- remoteli
- Monthly wage
- Monthly fee
- £5,450
- £2,495
- National insurance
- none
- £642
- £0
- Pension
- none
- £110
- £0
- Cost of holiday and illness
- none
- £700
- £0
- Office space and Hardware
- none
- £500
- £0
- Total
- Total
- £7,152
- £2,495 + VAT
COMPARE
PRICES
CUSTOMER SERVICE
- employing in the
- subscribing via
- UK
- remoteli
- Monthly wage
- Monthly fee
- £2,300
- £895
- National insurance
- none
- £183
- £0
- Pension
- none
- £65
- £0
- Cost of holiday and illness
- none
- £290
- £0
- Office space and Hardware
- none
- £250
- £0
- Total
- Total
- £3,118
- £895 + VAT
GENERAL BUSINESS ASSISTANT
- employing in the
- subscribing via
- UK
- remoteli
- Monthly wage
- Monthly fee
- £2,150
- £795
- National insurance
- none
- £183
- £0
- Pension
- none
- £65
- £0
- Cost of holiday and illness
- none
- £290
- £0
- Office space and hardware
- none
- £250
- £0
- Total
- Total
- £2,938
- £795 +VAT
FRONTEND DEVELOPER
- employing in the
- subscribing via
- UK
- remoteli
- Monthly wage
- Monthly fee
- £5,450
- £2,495
- National insurance
- none
- £642
- £0
- Pension
- none
- £110
- £0
- Cost of holiday and illness
- none
- £700
- £0
- Office space and Hardware
- none
- £500
- £0
- Total
- Total
- £7,152
- £2,495 + VAT
BACKEND DEVELOPER
- employing in the
- subscribing via
- UK
- remoteli
- Monthly wage
- Monthly fee
- £5,450
- £2,495
- National insurance
- none
- £642
- £0
- Pension
- none
- £110
- £0
- Cost of holiday and illness
- none
- £700
- £0
- Office space and Hardware
- none
- £500
- £0
- Total
- Total
- £7,152
- £2,495 + VAT
