Remoteli’s Tech Assistants offer comprehensive support, diagnosing and resolving technical issues to keep your systems running smoothly. With expertise in diverse technologies and troubleshooting, they ensure minimal downtime and maximise productivity for your organisation.
About
Remoteli’s Tech Assistants provide essential support to keep your IT systems running smoothly. They excel in diagnosing and resolving technical issues promptly, maintaining IT infrastructure, and offering proactive solutions to prevent potential disruptions. By conducting regular system audits and performance assessments, they ensure your IT environment operates at peak efficiency.
Our Tech Assistants are skilled in managing hardware, software, and network issues, providing remote support with various tools to minimise downtime and boost productivity. Their expertise includes regular maintenance, security measures, and tailored solutions in collaboration with your IT team. Choose Remoteli for reliable, responsive tech support that keeps your systems secure and efficient, letting you focus on driving your business forward.
Zone Coverage
Roles &
Responsibilities
Proficient in various operating systems such as Windows, macOS, and Linux. Navigate system settings and troubleshoot issues across different platforms.
Experienced with remote support tools like TeamViewer, AnyDesk, or LogMeIn for providing remote assistance. Troubleshoot issues remotely and guide users through problem-solving steps.
Knowledge of troubleshooting tools and techniques for diagnosing and resolving technical issues effectively. Use tools like diagnostic software and command-line utilities.
Familiarity with network management tools and concepts, including TCP/IP, DNS, DHCP, and VPN. Monitor network performance and troubleshoot connectivity issues.
Proficient in using security software and tools such as antivirus programs, firewalls, and encryption software. Implement security protocols to protect against malware and unauthorised access.
Skilled in creating documentation using tools like Microsoft Office (Word, Excel) or Google Workspace (Docs, Sheets). Organise information clearly and concisely to support effective communication and troubleshooting efforts.
Skills &
Software
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Troubleshoot and resolve problems promptly to minimise downtime.
Diagnose and resolve technical hardware and software issues, including operating systems, applications, and network problems. Utilise troubleshooting tools and techniques to identify root causes and implement solutions.
Perform regular system maintenance tasks such as updates, backups, and patches to ensure optimal performance and security of computer systems and networks.
Conduct training sessions and create guides to educate users on software applications, enhancing their proficiency and productivity.
Implement and maintain IT security measures to safeguard systems and data from security threats. Deploy antivirus programs, firewalls, and encryption software to protect against vulnerabilities.
Develop and maintain documentation for IT procedures, troubleshooting steps, and user guides. Ensure documentation is comprehensive and accessible for efficient problem resolution and user training.
5 easy steps to
growth
1
Start Your Way
Ready to dive in? Subscribe online by choosing the service and package that suits your needs. Prefer a personal touch? Contact us directly to discuss your specific requirements and get tailored advice.2
Share Your Needs
Once you’ve subscribed online, we’ll immediately match you with the ideal candidate. For tailored needs, provide details about the roles or services you require, and our team will source top candidates within 72 hours.3
Review & Select
For tailored requests, we’ll present you with carefully selected candidates so you can choose the best fit. If you subscribed online, rest assured we’ve already identified the perfect match for your needs.4
Seamless Onboarding
We’ll schedule an onboarding video call to introduce your new team member(s), align expectations, and ensure they have all the required equipment and software, so they’re ready to start immediately and integrate smoothly into your business.5
Focus on Success
With your team in place, manage and train them just like your direct employees. We’ll arrange regular feedback calls to ensure everything stays on track. Our dedicated professionals take proactive ownership, delivering exceptional results to drive your success.Joining Remoteli is seamless. After subscribing, you’ll be contacted within an hour to schedule an onboarding call and meet your dedicated team member.
Prepare a task list or job spec before your onboarding call to ensure clear direction for your assistant, allowing them to hit the ground running.
None. Your subscription covers everything, including employee benefits, annual leave, and pension contributions — no hidden costs.
We recommend regular check-ins via video calls, email, or Slack. Set tasks using Remoteli’s task management system, shared documents, or weekly updates.
Your assistant will work during your business hours. With Ghana in the GMT time zone, we easily support UK and global schedules.
Yes, all our team members are fluent in English. We also offer bilingual support for clients needing French, Arabic, or other languages.
Our assistants are all based in our Operations Office in Accra, Ghana. Even though we support remote working for our clients, we felt that our team needed a team environment and culture to thrive.
Our assistants are university-educated with a minimum of 3 years of professional experience, ensuring top-tier talent for your business.
