Effortless Coordination: Our Business Assistants orchestrate seamless operations, managing calendars, communication, and documentation using tools like Microsoft Office Suite. Skilful multitaskers excel in data entry, expense tracking, and project assistance and are proficient in virtual meetings and collaboration platforms for smooth client communication. Remoteli's professionals adapt, prioritise, and maintain harmony in a dynamic landscape.
"I have been very impressed with our assistant's drive to improve and provide great customer service. She has been very quick at picking up new skills and always makes sure to apply them when appropriate. She works very hard to ensure that our customers are well looked after, and is always on hand to provide extra assistance when required. She is a pleasure to work with, and is a fantastic representative of Remoteli!"
Microsoft Office Suite: Proficiency in Word, Excel, PowerPoint, and Outlook for creating documents, spreadsheets, presentations, and managing emails.
Calendar and Scheduling Tools: Familiarity with scheduling tools like Microsoft Outlook, Google Calendar, or scheduling software to manage appointments and meetings.
Communication Tools: Skill in using email (Outlook, Gmail), instant messaging platforms (Slack, Microsoft Teams), and video conferencing tools (Zoom, Microsoft Teams) for effective communication.
Document Management Systems: Understanding of tools like Google Drive, Microsoft OneDrive, or Dropbox for organising and sharing documents.
Task Management Platforms: Familiarity with task management tools like Trello, Asana, or Microsoft Planner for tracking tasks and project progress.
Data Entry and Analysis Tools: Proficiency in Excel for data entry, basic analysis, and creating spreadsheets.
Expense Tracking Software: Knowledge of tools like Expensify or QuickBooks for tracking and managing expenses.
Note-Taking Apps: Skill in using note-taking apps like Evernote or Microsoft OneNote for organising information and ideas.
Virtual Meeting Tools: Proficiency in virtual meeting platforms like Zoom, Microsoft Teams, or Skype for Business for remote collaboration.
CRM Systems: Basic understanding of customer relationship management (CRM) systems like Salesforce or HubSpot for managing client interactions.
Project Management Software: Familiarity with project management tools like Basecamp, Monday.com, or Wrike for coordinating tasks and projects.
Travel Booking Platforms: Knowledge of travel booking platforms like Expedia, Booking.com, or corporate travel tools for arranging travel logistics.
Cloud Storage Services: Awareness of cloud storage services like iCloud, Google Drive, or Dropbox for file sharing and accessibility.
Basic Accounting Software: Understanding of basic accounting software for managing invoices, receipts, and financial records.
Collaboration Platforms: Familiarity with collaborative platforms like Microsoft SharePoint or Google Workspace for document sharing and teamwork.
Administrative Support: Provide administrative assistance, including scheduling meetings, managing calendars, and handling correspondence.
Communication: Facilitate effective communication within the team and with external stakeholders, managing emails, calls, and inquiries.
Documentation: Maintain accurate records, prepare reports, and organise documents to ensure efficient data management.
Travel Coordination: Arrange travel logistics, including booking flights, accommodations, and transportation for business trips.
Meeting Coordination: Coordinate and prepare materials for meetings, take minutes, and ensure smooth logistics during meetings.
Data Entry and Analysis: Input and organise data, perform basic analysis and generate reports to support decision-making.
Expense Management: Assist in tracking and reconciling expenses, ensuring adherence to budgets and proper record-keeping.
Project Assistance: Support project management tasks, such as tracking milestones, and timelines, and collaborating with team members.
Client and Vendor Interaction: Communicate with clients and vendors to address inquiries, coordinate deliveries, and manage relationships.
Multitasking: Handle various tasks simultaneously, prioritise responsibilities, and adapt to changing needs within a dynamic work environment.
Time Management: Help team members optimise their schedules, enhancing productivity and time allocation.
Research Support: Conduct research tasks to gather information, data, or market insights as needed for projects.
Correspondence Drafting: Prepare professional emails, letters, or other written communications on behalf of the team.
Customer Service: Provide support to clients or customers, addressing inquiries and resolving issues promptly and courteously.
Database Management: Maintain and update databases, ensuring accurate and easily accessible information for the team's use.
Onboarding is made simple with Remoteli, once you subscribe you will be contacted within an hour to welcome you and arrange a convenient time for you to meet your new assistant.
No, you simply pay your subscription fee only. We cover all additional costs such as annual leave, sick pay, pension contributions and employee benefits.
We encourage frequent communication between clients and assistants by video calls, email and/or slack. Tasks can be set directly on Remoteli's task management system or by assigning new tasks on a shared document or in your weekly update.
We encourage our clients to prepare an initial task list or job specification prior to the onboarding call, this will help give clear direction for the assistant and ensure they can begin performing immediately.
Our assistants are available to work within your company working hours. As Ghana is in the GMT timezone we can support standard business hours without requiring our staff to work unsociable hours.
Yes, our assistants all have excellent written and verbal English skills, we even have some bi-lingual assistants who can support French speaking clients too.
Our assistants are all based in our Operations Office in Accra, Ghana. Even though we support remote working for our clients, we felt that our team needed a team environment and culture to thrive.
Remoteli is focused on hiring the best candidates available in Ghana and supporting graduates, meaning every assistant has a university degree and a minimum of 3 years of working experience in a similar role.