At Remoteli, our Customer Service Assistants are dedicated to delivering exceptional support that fosters lasting customer relationships. They excel in active listening, effective communication, and problem-solving, ensuring every customer interaction is handled with care and efficiency. Proficient in various CRM systems and communication tools, our team optimises each touchpoint, enhancing customer satisfaction and loyalty.
ABOUT THIS SERVICE
At Remoteli, our Customer Service Assistants are dedicated to delivering exceptional support that fosters lasting customer relationships. They excel in active listening, effective communication, and problem-solving, ensuring every customer interaction is handled with care and efficiency. Proficient in various CRM systems and communication tools, our team optimises each touchpoint, enhancing customer satisfaction and loyalty. Whether through phone, email, chat, or social media, our Customer Service Assistants provide empathetic and knowledgeable assistance, ensuring your customers always feel valued and supported.
Our Customer Service Assistants bring a wealth of experience and skills, supported by comprehensive training in customer interaction and issue resolution. They are adept at using CRM platforms like Salesforce, Zendesk, and HubSpot, as well as communication tools such as Microsoft Teams and Slack, to manage and track customer inquiries effectively. Their technical proficiency ensures seamless support across various channels, while their deep understanding of your company's products and services enables them to provide accurate guidance. By continuously staying updated on industry trends and best practices, our team ensures your customers receive the highest level of service.
Choosing Remoteli as your provider means partnering with a team dedicated to your success. Our Customer Service Assistants are selected for their exceptional communication skills, problem-solving abilities, and adaptability. With Remoteli, you gain access to a global talent pool equipped with the expertise and tools necessary to enhance customer satisfaction and loyalty. We prioritise building long-term relationships with our clients, providing consistent, high-quality support that evolves with your business needs. Trust Remoteli to deliver reliable, top-tier customer service that drives your business forward.
1
Subscribe
Find the service and select the package best for you. Enter your company details and set up a payment method.2
Onboard
We will arrange an onboarding video call where you can will discuss expectations and meet your assigned employee and their manager.3
Colaborate
Integrate your new Remoteli team into your company culture. Get to know your them, provide training materials and assign them tasks to get started in their new roles.4
Relax
Our dedicated team takes proactive accountability for their roles, constantly striving for excellence and delivering phenomenal results.TOOLS & SOFTWARE
Proficiency in platforms like Salesforce, Zendesk, HubSpot, or Freshdesk. Efficiently manage and track customer interactions and data.
Skilled in using email clients (Outlook, Gmail) and collaboration tools (Microsoft Teams, Slack). Facilitate smooth communication internally and externally.
Experienced with tools like Intercom, LiveChat, or Drift for real-time support. Provide instant assistance and resolve issues promptly.
Knowledgeable about managing customer interactions on Twitter, Facebook, Instagram, and LinkedIn. Engage with customers and address their concerns on social platforms.
Expertise in using Jira, ZenDesk, or ServiceNow to organise and track customer inquiries. Ensure efficient handling and resolution of support tickets.
Experience with survey platforms like SurveyMonkey or Google Forms for gathering customer feedback and insights. Use survey data to improve service quality and customer satisfaction.
SKILLS & EXPERIENCE
Handle inquiries via phone, email, chat, and social media, ensuring clear and empathetic communication. Provide timely and accurate information to resolve customer queries.
Investigate and resolve customer issues efficiently, offering practical solutions. Ensure customer satisfaction by addressing concerns promptly and effectively.
Maintain accurate records of customer interactions for future reference and analysis. Ensure all details are logged systematically for transparency and follow-up.
Work closely with other departments to relay customer feedback and insights. Foster a collaborative environment to improve overall customer experience.
Stay updated on company policies, industry trends, and customer service best practices. Regularly enhance skills to provide the best support possible.
Collect and analyse customer feedback to identify trends and areas for improvement in service delivery. Use insights to drive service enhancements and customer satisfaction.
Contact us
We have a talent pool of over 10,000 people. So if you have a specific requirement not covered by the options above, let us know and we will see if we can find the right person.Access to a Global Talent Pool
Remoteli provides access to a diverse range of skilled professionals from all over Africa. You can find experts in various fields who may not be available locally.Flexibility and Scalability
Remoteli offers flexibility in hiring, enabling businesses to scale their workforce up or down based on project needs and business demands.Onboarding is made simple with Remoteli, once you subscribe you will be contacted within an hour to welcome you and arrange a convenient time for you to meet your new assistant.
No, you simply pay your subscription fee only. We cover all additional costs such as annual leave, sick pay, pension contributions and employee benefits.
We encourage frequent communication between clients and assistants by video calls, email and/or slack. Tasks can be set directly on Remoteli's task management system or by assigning new tasks on a shared document or in your weekly update.
We encourage our clients to prepare an initial task list or job specification prior to the onboarding call, this will help give clear direction for the assistant and ensure they can begin performing immediately.
Our assistants are available to work within your company working hours. As Ghana is in the GMT timezone we can support standard business hours without requiring our staff to work unsociable hours.
Yes, our assistants all have excellent written and verbal English skills, we even have some bi-lingual assistants who can support French speaking clients too.
Our assistants are all based in our Operations Office in Accra, Ghana. Even though we support remote working for our clients, we felt that our team needed a team environment and culture to thrive.
Remoteli is focused on hiring the best candidates available in Ghana and supporting graduates, meaning every assistant has a university degree and a minimum of 3 years of working experience in a similar role.
Benefits
Ready to go
On your timeline
Educated
Modern facilities
Fluent english speakers
One simple fixed cost
Cancel anytime
Perfect match
The talent you need
when you need it.
-
VIRTUAL ASSISTANT
- employing in the
- subscribing via
- UK
- remoteli
- Monthly wage
- Monthly fee
- £2,150
- £795
- National insurance
- none
- £183
- £0
- Pension
- none
- £65
- £0
- Cost of holiday and illness
- none
- £290
- £0
- Office space and hardware
- none
- £250
- £0
- Total
- Total
- £2,938
- £795 +VAT
-
CUSTOMER SERVICE
- employing in the
- subscribing via
- UK
- remoteli
- Monthly wage
- Monthly fee
- £2,300
- £895
- National insurance
- none
- £183
- £0
- Pension
- none
- £65
- £0
- Cost of holiday and illness
- none
- £290
- £0
- Office space and Hardware
- none
- £250
- £0
- Total
- Total
- £3,118
- £895 + VAT
-
BACKEND DEVELOPER
- employing in the
- subscribing via
- UK
- remoteli
- Monthly wage
- Monthly fee
- £5,450
- £2,495
- National insurance
- none
- £642
- £0
- Pension
- none
- £110
- £0
- Cost of holiday and illness
- none
- £700
- £0
- Office space and Hardware
- none
- £500
- £0
- Total
- Total
- £7,152
- £2,495 + VAT
-
FRONTEND DEVELOPER
- employing in the
- subscribing via
- UK
- remoteli
- Monthly wage
- Monthly fee
- £5,450
- £2,495
- National insurance
- none
- £642
- £0
- Pension
- none
- £110
- £0
- Cost of holiday and illness
- none
- £700
- £0
- Office space and Hardware
- none
- £500
- £0
- Total
- Total
- £7,152
- £2,495 + VAT
COMPARE
PRICES
CUSTOMER SERVICE
- employing in the
- subscribing via
- UK
- remoteli
- Monthly wage
- Monthly fee
- £2,300
- £895
- National insurance
- none
- £183
- £0
- Pension
- none
- £65
- £0
- Cost of holiday and illness
- none
- £290
- £0
- Office space and Hardware
- none
- £250
- £0
- Total
- Total
- £3,118
- £895 + VAT
GENERAL BUSINESS ASSISTANT
- employing in the
- subscribing via
- UK
- remoteli
- Monthly wage
- Monthly fee
- £2,150
- £795
- National insurance
- none
- £183
- £0
- Pension
- none
- £65
- £0
- Cost of holiday and illness
- none
- £290
- £0
- Office space and hardware
- none
- £250
- £0
- Total
- Total
- £2,938
- £795 +VAT
FRONTEND DEVELOPER
- employing in the
- subscribing via
- UK
- remoteli
- Monthly wage
- Monthly fee
- £5,450
- £2,495
- National insurance
- none
- £642
- £0
- Pension
- none
- £110
- £0
- Cost of holiday and illness
- none
- £700
- £0
- Office space and Hardware
- none
- £500
- £0
- Total
- Total
- £7,152
- £2,495 + VAT
BACKEND DEVELOPER
- employing in the
- subscribing via
- UK
- remoteli
- Monthly wage
- Monthly fee
- £5,450
- £2,495
- National insurance
- none
- £642
- £0
- Pension
- none
- £110
- £0
- Cost of holiday and illness
- none
- £700
- £0
- Office space and Hardware
- none
- £500
- £0
- Total
- Total
- £7,152
- £2,495 + VAT
