Remoteli’s Customer Service Assistants deliver outstanding support, building lasting relationships through active listening, communication, and problem-solving. Skilled in CRM systems and tools, they optimise every interaction, boosting customer satisfaction and loyalty.
About
At Remoteli, our Customer Service Assistants are committed to delivering outstanding support and fostering strong customer relationships. They excel in active listening, effective communication, and problem-solving, ensuring every interaction—whether by phone, email, chat, or social media—is handled with care and efficiency. Proficient in CRM systems like Salesforce, Zendesk, and HubSpot, as well as communication tools like Microsoft Teams and Slack, they manage customer inquiries and support seamlessly.
Our team is trained to provide empathetic, knowledgeable assistance, ensuring your customers feel valued and supported. With their expertise in handling issues and providing accurate information, they enhance customer satisfaction and loyalty. By choosing Remoteli, you partner with professionals dedicated to consistent, high-quality support that evolves with your business needs, driving your success forward.
Zone Coverage
Roles &
Responsibilities
Proficiency in platforms like Salesforce, Zendesk, HubSpot, or Freshdesk. Efficiently manage and track customer interactions and data.
Skilled in using email clients (Outlook, Gmail) and collaboration tools (Microsoft Teams, Slack). Facilitate smooth communication internally and externally.
Experienced with tools like Intercom, LiveChat, or Drift for real-time support. Provide instant assistance and resolve issues promptly.
Knowledgeable about managing customer interactions on Twitter, Facebook, Instagram, and LinkedIn. Engage with customers and address their concerns on social platforms.
Expertise in using Jira, ZenDesk, or ServiceNow to organise and track customer inquiries. Ensure efficient handling and resolution of support tickets.
Experience with survey platforms like SurveyMonkey or Google Forms for gathering customer feedback and insights. Use survey data to improve service quality and customer satisfaction.
Skills &
Software
Handle inquiries via phone, email, chat, and social media, ensuring clear and empathetic communication. Provide timely and accurate information to resolve customer queries.
Investigate and resolve customer issues efficiently, offering practical solutions. Ensure customer satisfaction by addressing concerns promptly and effectively.
Maintain accurate records of customer interactions for future reference and analysis. Ensure all details are logged systematically for transparency and follow-up.
Work closely with other departments to relay customer feedback and insights. Foster a collaborative environment to improve overall customer experience.
Stay updated on company policies, industry trends, and customer service best practices. Regularly enhance skills to provide the best support possible.
Collect and analyse customer feedback to identify trends and areas for improvement in service delivery. Use insights to drive service enhancements and customer satisfaction.
5 easy steps to
growth
1
Start Your Way
Ready to dive in? Subscribe online by choosing the service and package that suits your needs. Prefer a personal touch? Contact us directly to discuss your specific requirements and get tailored advice.2
Share Your Needs
Once you’ve subscribed online, we’ll immediately match you with the ideal candidate. For tailored needs, provide details about the roles or services you require, and our team will source top candidates within 72 hours.3
Review & Select
For tailored requests, we’ll present you with carefully selected candidates so you can choose the best fit. If you subscribed online, rest assured we’ve already identified the perfect match for your needs.4
Seamless Onboarding
We’ll schedule an onboarding video call to introduce your new team member(s), align expectations, and ensure they have all the required equipment and software, so they’re ready to start immediately and integrate smoothly into your business.5
Focus on Success
With your team in place, manage and train them just like your direct employees. We’ll arrange regular feedback calls to ensure everything stays on track. Our dedicated professionals take proactive ownership, delivering exceptional results to drive your success.Joining Remoteli is seamless. After subscribing, you’ll be contacted within an hour to schedule an onboarding call and meet your dedicated team member.
Prepare a task list or job spec before your onboarding call to ensure clear direction for your assistant, allowing them to hit the ground running.
None. Your subscription covers everything, including employee benefits, annual leave, and pension contributions — no hidden costs.
We recommend regular check-ins via video calls, email, or Slack. Set tasks using Remoteli’s task management system, shared documents, or weekly updates.
Your assistant will work during your business hours. With Ghana in the GMT time zone, we easily support UK and global schedules.
Yes, all our team members are fluent in English. We also offer bilingual support for clients needing French, Arabic, or other languages.
Our assistants are all based in our Operations Office in Accra, Ghana. Even though we support remote working for our clients, we felt that our team needed a team environment and culture to thrive.
Our assistants are university-educated with a minimum of 3 years of professional experience, ensuring top-tier talent for your business.
