Are you an experienced Executive Assistant with proficiency in Salesforce? Remoteli, a leading on-demand staffing solution, is seeking a dynamic Executive Assistant to join our team in Accra, Ghana. If you excel at providing high-level administrative support and have hands-on experience with Salesforce, we want to hear from you!

Summary:

As an Executive Assistant with Salesforce experience at Remoteli's Accra office, you'll play a critical role in supporting executive leadership and managing Salesforce-related administrative tasks. From calendar management to Salesforce data entry and reporting, you'll be instrumental in ensuring operational efficiency and supporting the company's growth initiatives.

Key Responsibilities:

1. Executive Support: Provide comprehensive administrative support to executive leadership, including calendar management, meeting coordination, travel arrangements, and expense reporting.

2. Salesforce Administration: Serve as the primary point of contact for Salesforce-related inquiries and support requests, managing user accounts, profiles, and permissions, and ensuring data integrity and accuracy.

3. Data Entry and Management: Perform data entry tasks in Salesforce, including updating contact records, creating leads and opportunities, and maintaining accurate records of customer interactions and communications.

4. Reporting and Analytics: Generate standard and ad hoc reports in Salesforce to track key performance metrics, monitor sales pipeline activity, and provide insights to support decision-making processes.

5. Workflow Automation: Assist in the development and implementation of Salesforce workflow rules, process builder workflows, and automation processes to streamline business operations and improve productivity.

6. Training and Support: Provide training and support to Salesforce users across the organization, including new hire onboarding, refresher training sessions, and troubleshooting assistance as needed.

7. Documentation: Maintain documentation of Salesforce processes, procedures, and best practices, and ensure that user guides and training materials are up to date.

8. Cross-Functional Collaboration: Collaborate with cross-functional teams, including sales, marketing, and customer service, to gather requirements, implement system enhancements, and support Salesforce integration with other business systems.

9. Project Coordination: Assist in the coordination and execution of Salesforce-related projects, including system upgrades, data migrations, and new feature implementations, ensuring timely delivery and stakeholder satisfaction.

10. Continuous Improvement: Stay informed about Salesforce updates, new features, and best practices, and proactively identify opportunities for process improvements and optimization.

Skills & Experience:

1. Proven experience as an Executive Assistant or Administrative Assistant, with demonstrated proficiency in providing high-level administrative support to senior executives.

2. Hands-on experience with Salesforce administration, including user management, data entry, reporting, and basic configuration tasks.

3. Strong organizational skills, with the ability to manage multiple priorities, meet deadlines, and adapt to changing priorities in a fast-paced environment.

4. Excellent communication and interpersonal skills, with the ability to interact professionally with internal and external stakeholders at all levels of the organization.

5. Attention to detail and accuracy, with a commitment to maintaining data integrity and confidentiality in Salesforce and other business systems.

6. Problem-solving skills, with the ability to troubleshoot issues, analyze root causes, and propose effective solutions to resolve technical and operational challenges.

7. Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook) and other business productivity tools.

8. Bachelor's degree in Business Administration, Office Management, or a related field; Salesforce Administrator certification is a plus.