Placeholder Image

Tech Support Specialist

Full time On-site working

Job description

Location: Egypt, Rwanda, Ghana, Nigeria, South Africa, Senegal, Kenya

About Remoteli:

Remoteli, a UK-registered outsourcing company, has been delivering top-tier services from Ghana since 2020. We serve international clients like Google, Sony, and Samsung across 15+ countries. As we expand our operations, we are seeking skilled Tech Support Specialists to join our team and contribute to the provision of exceptional technical support services. At Remoteli, we value creativity, collaboration, and the pursuit of excellence. Join us and be part of a dynamic and supportive environment where your career can thrive.

About the Role:

As a Tech Support Specialist, you will be responsible for providing technical assistance and support to our clients' users. Your role will involve diagnosing and resolving technical issues, offering guidance on hardware and software, and ensuring customer satisfaction. This position requires strong technical skills, problem-solving abilities, and excellent communication skills. You will play a key role in maintaining the functionality and performance of our clients' systems and applications.

Key Responsibilities:

Technical Support: Provide technical support to users via phone, email, or chat. Diagnose and resolve hardware, software, and network issues.

Troubleshooting: Identify and troubleshoot technical problems. Provide step-by-step solutions and guidance to users.

System Maintenance: Perform routine system maintenance and updates. Ensure systems and applications are running smoothly and efficiently.

Documentation: Document technical issues, solutions, and support interactions. Maintain accurate and up-to-date records of support activities.

User Training: Provide training and support to users on the effective use of hardware and software. Create user guides and training materials.

Customer Service: Ensure a high level of customer satisfaction by providing timely and effective support. Follow up with users to ensure issues are resolved.

Escalation: Escalate complex technical issues to higher-level support or specialized teams as needed. Provide detailed information and context for escalated issues.

System Monitoring: Monitor system performance and security. Identify and address potential issues proactively.

Collaboration: Work closely with other support specialists, IT teams, and vendors to resolve technical issues and implement solutions.

Continuous Improvement: Stay up-to-date with the latest technology trends and best practices in technical support. Continuously improve skills and processes to enhance support efficiency and quality.


Experience: Previous experience as a Tech Support Specialist or in a related role. Proficiency in diagnosing and resolving technical issues is required.

Technical Skills: Strong understanding of hardware, software, and network troubleshooting. Experience with operating systems (Windows, macOS, Linux) and common software applications.

Problem-Solving Skills: Strong problem-solving abilities and a proactive approach to addressing technical challenges. Ability to diagnose and resolve issues effectively.

Communication Skills: Excellent communication and interpersonal skills. Ability to communicate technical concepts to non-technical users.

Customer Service: Strong customer service skills and a commitment to providing excellent support. Ability to handle difficult situations with patience and professionalism.


Job overview

Date posted:



Ghana/ Rwanda

Job title:

Tech Support Specialist




If you would like to added to our talent pools, please pick below.

If you would want to create an account please provide a password below

the talent pool

Dive into the future of work with Remoteli
In today's evolving world, we understand that talent is not limited by geography. That's why at Remoteli, we're always on the hunt for exceptional individuals across a broad range of positions to join our ever-growing community. Whether you're a seasoned professional or a budding enthusiast, we believe in the power of remote work to bring out the best in people, no matter where they are.

By joining our talent pool, you're not just applying for a job - you're exploring a world of opportunities. When you sign up, you make yourself visible to our network of employers who are constantly seeking new talent for their teams. Our promise is this: once a position aligns with your skills and interests, we'll get in touch. You'll be the first to know about exciting new roles that could be your next career move.

Join our talent pool today and let's shape a more flexible, inclusive and dynamic future together!

Looking for something?

We have a talent pool of over 7,000 people. So if you have a specific requirement not covered by the options above, let us know and we will see if we can find the right person.
© 2024 Remote Work Digital Limited. All rights reserved