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Customer Service Assistant

Full time On-site working

Job description

Company: Remoteli
Location: Egypt, Rwanda, Ghana, Nigeria, South Africa, Senegal, Kenya

About Remoteli:
Remoteli is a leading UK-registered outsourcing company that has been delivering exceptional service from Ghana since 2020. We support a wide range of international clients, including Google, Sony, and Samsung, across 15+ countries. As we expand our operations, we seek talented professionals to join our growing team and help us maintain our high standards of customer satisfaction. At Remoteli, we value innovation, dedication, and the pursuit of excellence. Join us and be part of a dynamic and supportive environment where your career can thrive.

About the Role:
As a Customer Service Assistant, you will be the primary point of contact for our clients, handling inquiries and ensuring customer satisfaction. Your role will involve addressing customer issues, providing product/service information, and maintaining customer records. You will be instrumental in creating positive customer experiences and building long-term relationships. This role requires excellent communication skills, a customer-oriented attitude, and the ability to handle challenging situations with grace.

Key Responsibilities:

  • Customer Interaction: Respond to customer inquiries via email, phone, and chat promptly and professionally. Ensure every customer feels heard and valued.

  • Issue Resolution: Resolve customer issues efficiently, escalating complex problems when necessary. Follow up with customers to ensure their issues are resolved to their satisfaction.

  • Record Maintenance: Maintain accurate customer records and documentation. Update CRM systems with detailed notes on customer interactions.

  • Information Provision: Provide detailed product/service information to customers. Stay updated on product features and company policies to provide accurate information.

  • Feedback Management: Collect and report customer feedback to help improve products and services. Analyze feedback trends to identify areas for improvement.

  • Customer Relationship Management: Build and maintain strong customer relationships to enhance loyalty and satisfaction. Proactively reach out to customers to gauge their satisfaction and identify potential issues before they arise.

  • Training and Development: Participate in ongoing training sessions to improve product knowledge and customer service skills. Share best practices with team members to foster a culture of continuous improvement.

Requirements:

  • Experience: Previous experience in a customer service role. Experience in a fast-paced environment is a plus.

  • Problem-Solving Skills: Strong problem-solving abilities to address customer concerns. Ability to think critically and creatively to find solutions.

  • Communication Skills: Excellent verbal and written communication skills. Ability to convey information clearly and concisely.

  • Multitasking: Ability to handle multiple tasks simultaneously and remain calm under pressure. Strong time management skills.

  • Technical Skills: Familiarity with customer service software and CRM systems. Proficiency in MS Office (Word, Excel, Outlook).

  • Empathy and Patience: A genuine desire to help others and the ability to remain patient and composed, even in challenging situations.

  • Team Player: Ability to work collaboratively with team members to achieve common goals. Willingness to share knowledge and support colleagues.

Why Join Remoteli?

  • Professional Growth: We offer opportunities for career development and professional growth. Participate in training programs and take on new challenges.

  • Dynamic Environment: Work in a fast-paced and dynamic environment where your contributions make a real impact.

  • Supportive Culture: Be part of a supportive and inclusive culture that values diversity and encourages innovation.

  • Global Exposure: Gain experience working with international clients and understanding different markets.

Join us at Remoteli and be a part of a team that values customer satisfaction and strives for excellence. Apply now and help us deliver exceptional service to our clients worldwide!

Job overview

Date posted:

29/05/2024

Location:

Ghana/ Rwanda

Job title:

Customer Service Assistant

Duration:

Permanent

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