Key Responsibilities:
-Handle changes and cancellations of reservations and ensure proper refunds or re-booking.
-Process payments and manage financial transactions related to ticket sales.
-Assist customers in person, over the phone, and via email with inquiries regarding travel schedules, fares, destinations, and special requests.
-Provide information on travel regulations, including passport and visa requirements, health protocols, and baggage policies.
-Address and resolve customer complaints and issues promptly and professionally.
-Ensure all travel documents are accurately prepared and delivered to customers.
-Coordinate with airlines, hotels, and other travel service providers to ensure seamless customer experiences.
-Act as a liaison between customers and travel providers to manage booking issues and special requests.
-Maintain updated knowledge of airline schedules, fare rules, and promotional offers.
-Use Computerised Reservation Systems (CRS) and Global Distribution Systems (GDS) to manage bookings and customer information.

Required Skills and Qualifications:
-Degree in Travel and Tourism, Hospitality, or a related field is preferred.
- Proven experience in customer service, ticketing, or the travel industry.
-Proficiency in using reservation systems (e.g., Amadeus, Sabre, Galileo) and MS Office Suite.
-Excellent verbal and written communication skills
-Strong ability to multitask, prioritise, and manage time effectively.
- Friendly and approachable demeanour with strong problem-solving abilities.
-High level of accuracy in handling bookings and documentation.
-Ability to use Hubspot or other CRM tools is a plus.