As a Social Media and Community Manager, you will play a pivotal role in leading and supporting the creation of social strategies, content curation, copywriting, and community management for our UK client. You will act as the central point of contact for the client's social media followership, ensuring cohesive messaging and engagement in line with their strategic objectives.

Main Duties & Responsibilities:

• Serve as the primary point of contact for followers on all social media accounts, engaging with the audience in alignment with the client's brand voice and strategy.
• Attend weekly team meetings promptly, contributing insights and preparing relevant content for discussion.
• Write compelling copy for standard FAQs, demonstrating a thorough understanding of the client's stance on various topics.
• Maintain accurate records of account activities, ensuring all comments are addressed and appropriate accounts are followed to enhance social presence.
• Collaborate closely with the UK client team to support projects and initiatives, offering proactive assistance and time management.
• Participate in brainstorming sessions, providing creative and strategic input across social, design, data, and development projects.
• Continuously evaluate and adapt social strategies based on client feedback and performance metrics, presenting ideas internally and externally with clarity and confidence.
• Demonstrate strong organizational skills, efficiency in time management, and assertiveness in communication to meet deadlines and client expectations effectively.

Necessary Skills and Experience:

• Strong understanding of social media platforms, trends, and insights.
• Experience in a supportive role in social media and customer service, with excellent organizational and multitasking abilities.
• Approachable yet assertive demeanor, able to collaborate effectively as part of a team.
• Ability to receive and implement client and team feedback constructively, remaining calm and forward-thinking under pressure.
• Clear and enthusiastic communicator, capable of presenting ideas concisely and articulately.
• Proficiency in time management, proactive problem-solving, and assertive communication to ensure smooth workflow and timely delivery of tasks.