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Sales Support

Ghana/Rwanda
Full time On-site working

Job description

As a Sales Support Assistant, you will play a crucial role in supporting our sales team and ensuring the smooth operation of sales processes. Your primary responsibility will be to assist the sales team in achieving their targets and providing excellent customer service. Familiarity with using HubSpot or similar CRM software is required for this role.

Responsibilities:

  • Provide administrative support to the sales team, including data entry, file management, and document preparation.

  • Assist in managing and updating customer information and interactions in HubSpot CRM.

  • Process sales orders, quotes, and invoices accurately and in a timely manner.

  • Monitor and respond to customer inquiries via email, phone, or other communication channels.

  • Coordinate with internal departments such as  finance, and customer service to ensure timely order fulfillment and resolution of customer issues.

  • Utilize HubSpot CRM to track and manage sales activities, leads, opportunities, and customer interactions.

  • Assist in generating sales reports and analyzing sales data to identify trends, opportunities, and areas for improvement.

  • Support the sales team in lead generation activities, including prospecting, qualifying leads, and updating lead records in HubSpot CRM.

  • Conduct research on prospective customers, industries, and market trends to support sales efforts.

  • Provide training and support to sales team members on using HubSpot CRM.

  • Assist in organizing and coordinating sales meetings, events, and presentations.

  • Stay up-to-date with HubSpot CRM features, updates, and best practices, and share knowledge with the sales team.

Requirements:

  • Bachelor's degree in Business Administration, Marketing, or related field preferred.

  • Proven experience in a sales support role or similar administrative position.

  • Familiarity with using HubSpot CRM or similar CRM software is required.

  • Excellent communication skills, both verbal and written, with strong attention to detail.

  • Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.

  • Strong organizational and time management skills, with the ability to meet deadlines and work under pressure.

  • Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) and other relevant software applications.

  • Positive attitude, team player mentality, and willingness to learn and adapt.

  • Customer-focused mindset with a commitment to providing exceptional service.

  • Ability to work independently with minimal supervision while also collaborating effectively with cross-functional teams.

 

Job overview

Date posted:

28/03/2024

Location:

Ghana/ Rwanda

Job title:

Sales Support

Duration:

Permanent

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