Company Overview: Remoteli is a premier outsourcing company headquartered in Accra, Ghana, providing remote work solutions across diverse industries. We are dedicated to excellence, innovation, and fostering rewarding career opportunities for talented professionals. Currently, we are seeking a passionate and customer-oriented individual to join our team as an Office-Based Customer Relationship Coordinator, with a specific focus on the travel and hospitality sector.

Job Summary: As an Office-Based Customer Relationship Coordinator with a focus on travel and hospitality at Remoteli, you will play a crucial role in managing customer relationships and providing administrative support to clients in the travel industry. Based at our headquarters in Accra, you will collaborate closely with our travel and hospitality clients to ensure exceptional service delivery and client satisfaction. This role offers an exciting opportunity to combine your passion for travel and hospitality with your expertise in customer relationship management.

Key Responsibilities:

• Input leads into the CRM system (Yodie) accurately and efficiently, adhering to industry-specific protocols.
• Cultivate and maintain strong relationships with clients in the travel and hospitality sector, demonstrating professionalism and excellent communication skills.
• Follow up on leads generated by clients or directors within the travel industry, providing updates and feedback to facilitate timely action.
• Provide comprehensive administrative support to travel and hospitality clients, including CRM management and other industry-specific tasks as assigned.
• Conduct research and gather data to support business development initiatives and strategic decision-making within the travel and hospitality sector.
• Generate reports and analyze data to track performance metrics and identify areas for improvement within the travel and hospitality industry.
• Collaborate effectively with Remoteli's management team and travel and hospitality clients to ensure alignment and successful project outcomes.

Requirements:

• Attention to detail and a commitment to accuracy in all tasks.
• Fluent in written and spoken English, with strong communication skills.
• Exceptional multitasking abilities, with the capacity to prioritize tasks effectively in a fast-paced office environment.
• Proficiency in Microsoft Office applications and a high level of tech-savviness.
• Compassionate and empathetic, with a genuine passion for travel and hospitality.
• Solution-oriented and creative thinker, with the ability to proactively identify and address challenges within the travel and hospitality industry.
• Independent and self-motivated, with the ability to work effectively in an office-based setting.
• Minimum of 3 years' experience in customer relationship management or a related field, preferably within the travel and hospitality sector.
• A collaborative team player with a strong commitment to delivering exceptional service to clients in the travel and hospitality industry.

Preferred Qualifications:

• Previous experience working in an office-based environment, preferably in a customer-facing role within the travel and hospitality sector.
• Familiarity with CRM systems, particularly Yodie or similar platforms, within the context of the travel and hospitality industry.
• Experience in data analysis and reporting, with a focus on travel and hospitality metrics.
• Additional language proficiency is a plus.

Why Join Us: Joining Remoteli offers you the opportunity to be part of a dynamic and diverse team, working with clients across the travel and hospitality sector. As an office-based employee with a focus on travel and hospitality, you will have the chance to combine your passion for travel with your professional expertise in customer relationship management. We offer competitive compensation packages and benefits, along with a supportive work environment that values collaboration, innovation, and continuous learning.